Privacy Policy

Personal Information and Privacy

User understands and acknowledges that by choosing Cakeondoor you have allowed Cakeondoor to use your personal information.

User understands, acknowledges and agrees that although Cakeondoor provides appropriate firewalls and protections, the Cakeondoor Service is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.

In case Cakeondoor is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the Cakeondoor Service and/or any particular user(s), Cakeondoor will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information.


Ownership of Intellectual Property

All intellectual property rights of the Cakeondoor, including but not limited to copyright, logos, names, trademarks, service marks, design, text, sound recordings, images, links, concepts and themes are exclusively owned by the Cakeondoor. Any reproduction, transmission, publication, performance, broadcast, alteration, license, hyperlink, creation of derivative works or other use in whole or in part in any manner is strictly prohibited.



Delivery period quoted/inform you at the time of ordering are approximate only and may vary. Cake will be delivered to the address as intimated by you while ordering.

Cakeondoor and the Participating Cakeondoor person will make every effort to deliver within the time stated; however, Cakeondoor will not be liable for any loss caused to you by late delivery. If the Cake is not delivered within the estimated delivery time quoted, you may also contact Cakeondoor by email and Cakeondoor will try to ensure that you receive your order as quickly as reasonably possible.

In case of a late delivery, the delivery charge will neither be voided nor refunded by Cakeondoor.

If you fail to accept delivery of Cake at the time they are ready for delivery or Cakeondoor is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the Cake shall be deemed to have been delivered to you and all risk and responsibility in relation to such Cake shall pass to you. Any storage, insurance and other costs which Cakeondoor incur as a result of the inability to deliver shall be your responsibility and you shall indemnify Cakeondoor in full for such cost.

You must ensure that at the time of delivery of Cake adequate arrangements, including access where necessary, are in place for the safe delivery of the Cake. Cakeondoor cannot be held liable for any damage, cost or expense incurred to such Cake as a result of a failure to provide adequate access or arrangements for delivery.

Title and risk of loss for all products ordered by you shall pass on to you upon shipment. Thereafter will not be responsible for any loss or damage to the product.


If recipient receives the products in damaged condition


Recipient should check the products delivered (cakes, flowers, any other) before handing over the product.

If product delivered found damaged, recipient should refuse to accept it and immediately inform Customer Care.

Any issues with the products delivered should be reported within 3 hours of receipt, after that no request of replacement or refund will be entertained.

In case of badly damaged products, replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.

Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.

Minimalistic and cosmetic damages like –


Name/ message on cake not written.

Name and message not attached with flowers.

Cream of cake / decoration on cake / flowers packaging issues – will not be eligible for refunds/replacements until unless they are severely damaged.



Delicious Cake – on just a small effort

All you need is an internet connection to run our website. In Indore location you can check out “Eat Good, Eat Exciting!” and choose from a great range of Cakes, Birthday Cakes, Wedding Cake, Anniversary cakes, Cake+Flower+Teddy combos, we will deliver it to your doorstep in no time at all. 365 days a year.

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